Disputes are processed via online mediation. Dispute judgements are made by external ‘The Doodle’ members, selected to resolve the case between the breeder and the buyer. Disputes can take up to 5 Business Days. We encourage you to hold onto your puppy during the dispute process, or explore Rehoming Support if you wish to attempt to rehome your dog for a fee with minimal support from The Doodle. You may also choose to submit a Surrender Request wholly relinquish ownership of the dog. We will do our best to expedite the surrender process as quickly as possible (typically 10 minimum business days).
Please see Terms of Dispute for more information.